Contact Information 2017-11-29T16:07:03+00:00

Contact Details

Referrals, information and other enquiries

Telephone: 0191 222 0272
Email: enquiries@rctn.org.uk

For information, or if you have a query, please telephone 0191 222 0272 between 10 am and 4 pm, or email us

If you get a recorded message, please leave a brief message and we will contact you as soon as possible.

Sexual Violence Telephone Helpline and Email Support

Telephone: 0800 035 2794
Email: emailsupport@rctn.org.uk

Our Helpline and Email Support are available: Tuesday, Wednesday and Thursday between 6:00pm and 8:30pm. Friday between 11:00am and 2:00pm

Our multilingual helpline is available in Hindi, Punjabi and Urdu on Thursdays between 6:00pm and 8:30pm.

Read more about our Telephone Helpline Support  Read more about our Email Support

The National Rape Crisis helpline – 0808 802 9999 – is available every day from 12 noon until 2:30pm and from 7:00pm until 9:30pm.

Postal Address

You can write to us at:

Rape Crisis Tyneside and Northumberland, PO Box 1320,
Newcastle upon Tyne.
NE99 5DX

Please note this address is not our location.

Our Location

Please do not use the address above to find out where we are, it is not our locationit is a PO Box address for post only. If you use this address to search for us you will be directed (by Google and other search engines) to the Postal Office on Forth Street, Newcastle.

When you arrange an appointment you will be given details of our location and given a map with directions.  Please contact us if you need more information.

Complaints

We are committed to providing a high level of service to all callers, women who use our services and staff from external agencies.  We are also committed to governing and running the organisation in an ethical manner in line with the requirements of the Charities Commission and the British Association for Counselling and Psychotherapy.  Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

If you wish to raise a complaint, please write to us at the postal address above or email us at enquiries@rctn.org.uk and give us an opportunity to fix it. When you contact us, please let us know:

  • The details of the complaint.
  • Your name, address and telephone number.

You can find details of our Complaints Policy and Procedures here: Complaints Policy & Procedure

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